What is a Case Manager and How Can They Help You Get a Cubby Bed?

If you have Medicaid or a Medicaid waiver, you may have a case manager—a healthcare professional who helps coordinate services and support for families with complex medical needs. While case managers can be a valuable resource, their availability and level of involvement vary. You’ll still need to take an active role in the process, but they may be able to provide guidance and assistance along the way.

• Guidance on Paperwork
  Case managers can help you understand what’s needed, like a prescription and Letter of Medical Necessity (LMN).

• Connecting You to a Medical Supplier
  They may be aware of local suppliers that accept Medicaid and can point you in the right direction.

• Advocacy & General Support
  Case managers often work to ensure families receive the services and equipment they need, though they may be balancing a high number of cases so availability varies.

• Call Your Medicaid Provider
  Ask if your loved one has an assigned case manager.

• Ask Your Healthcare Provider
  Your doctor or therapist may know if you have one.

• Contact Your State’s Disability Services
  If your child is in a Medicaid waiver program, they will have a case manager. This case manager will typically conduct an initial evaluation to determine the level of care needed, and provide guidance on support and services your loved one can receive.

While a case manager can be a helpful resource, securing a Cubby Bed is still a process that requires your involvement. If you're unsure who your case manager is or if you are eligible for one, reach out to your local Medicaid agency.